Frequently Asked Questions

Homecare service charges will vary depending on the type of service chosen by the client. We do offer monthly packages for caregivers and home visit, which is cheaper than the actual per hour rate/single home visit.

Our care team is highly trained and accredited, and has strong clinical experience. They can provide the perfect level of care services for you or your loved ones

You may request to opt for our services approximately 3 – 4 days in advance. In that way, we will have sufficient time to check the availability of our Nurses/Caregiver to assign accordingly.

The only situation where reimbursement is possible is when the patient passes away. We will refund based on the prorated amount. Please contact our care coordinator for further explanation on our refund policy.

Our qualified nurses and caregivers are local Malaysians. We do have foreigners from Philippines and Indonesia as well. They have the skills, confidence, and experiences to provide you with the best care possible.

We see patients at their place of residence, which could be their home, a nursing home, or even a hospital. Being in a familiar environment is important for patients, especially the elderly.  

We currently operate throughout Malaysia’s Klang Valley. Please contact us at 018-2488393, if you require assistance outside of these areas.